WARRANTY & AUTHENTICITY
Welcome to Tenmax, where we stand behind the quality of our products. Our Warranty and Authenticity Policy outlines the terms and conditions related to the warranty coverage and authenticity of our timepieces. By purchasing our products, you agree to the terms below.
- Warranty Coverage:
- Exclusions from Warranty: The warranty does not cover damage resulting from accidents, misuse, neglect, unauthorized repairs, or modifications. It does not cover normal wear and tear, such as scratches, alterations to the appearance, or changes in color due to exposure to elements.
- Authenticity Guarantee: Tenmax guarantees the authenticity of all our watches. Each timepiece is crafted with precision and adheres to the highest quality standards. We source materials from reputable suppliers to ensure the authenticity of every component used in our watches.
- Warranty Claims: To initiate a warranty claim, please contact our customer service at [mayurwatchblr@gmail.com]. Provide the original proof of purchase and a detailed description of the issue.
- Evaluation and Resolution: Warranty claims will be evaluated by our technical team to determine whether the issue is covered under warranty. If covered, we will repair or replace the defective part or watch.
- Return Shipping: Customers are responsible for shipping the product back to us for warranty evaluation. If the issue is covered by warranty, we will cover the cost of return shipping.
- Duration of Warranty: The duration of the warranty may vary for different products. Refer to the warranty documentation for specific details.
- Transferability: The warranty is non-transferable and is only applicable to the original purchaser.
- Contact Information: For warranty-related inquiries or concerns, please contact us at +91 8095303758.